DeafTawk Plus
Enterprise Accessibility Platform
Designed and led the product experience for a real-time sign language interpretation platform enabling enterprises and institutions to provide accessible communication at scale.
Context
DeafTawk's existing interpretation workflow could not reliably meet the demands of enterprise and institutional use.
Long connection times reduced trust in accessibility services
Institutions lacked visibility into usage and performance
No structured way to scale interpretation beyond ad-hoc sessions
Limited leverage for long-term enterprise contracts
Constraints
Accessibility failures directly impacted user trust
Interpreter availability varied by language and time
Enterprise stakeholders required measurable outcomes
Product changes had to work across multiple institutional contexts
Strategic Decisions
Optimise for connection speed over feature depth
Focused design effort on reducing time-to-interpreter before expanding functionality.
Delayed secondary features
Trust, repeat usage, and institutional confidence
Build enterprise visibility into the core product
Designed admin views to track usage, sessions, and interpreter performance.
Slower consumer-facing iteration
B2B credibility and contract readiness
Design for multi-institution rollout
Created flexible flows and branding layers to support different sectors.
Less rigid standardisation
Faster adoption across telecom, government, and retail environments
The System
Real-time Connection Layer
Optimised interpreter matching and connection flow
Multi-Language Network
3,200+ interpreters across regions and languages
Enterprise Dashboards
Usage tracking, session analytics, interpreter performance
Configurable Rollout
Flexible flows and branding for institutional contexts
Institutional Adoption
Deployed across telecom, government, and retail sectors through formal partnerships.
Impact
Leverage Created
Shifted DeafTawk from appointment-based interpretation to scalable, on-demand accessibility infrastructure suitable for enterprise and public-sector use.
Relevant if you are:
Building accessibility or regulated products
Selling into enterprises or institutions
Scaling services where trust and latency matter
Turning operational workflows into platforms
If you are building a product where trust, speed, and scale matter, I can help.